Total Quality Management is the approach that seeks to provide long-term success by providing unmatched customer satisfaction through continuously delivering quality IT services. To properly apply TQM in the organization, everyone needs to work as a single unit to achieve excellence.
Customers are a valuable metric of a business. From the initial contact to the purchase, customers should always be the main priority.
TQM requires the complete involvement of the employee to ensure delivering quality services at every level. Not only one department, but TQM also focuses on every department to ensure quality.
TQM involves the creation and implementation of strategies/processes that provides organizations the ability to achieve success and repeat it.
TQM requires the collaboration of different departments within a company to learn from one another and improvise.
Gathering feedback and making improvements is difficult without clear communication between staff, the company, and its customers.
Guess work doesn’t apply to TQM. Rather the data is used for the organization’s improvement and changes are made based on quantifiable facts.
Total Quality Management is not a one-go process. Perfection is not possible, therefore, constant improvements must be made to pursue something close to perfection.
Also, See: Knowledge Management | Conflict Management
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