UBS

Business Process Outsourcing (BPO)

What is Business Process Outsourcing (BPO)?

Business Process Outsourcing can be defined as the type of outsourcing in which an organization outsources specific business operations to a third-party service provider who can perform such operations on behalf of the customer for a particular cost. This process can include Payroll, HR, document processing, technical support, and marketing.  BPO helps a business to save money while focusing on its core activities.

Company executives opt to outsource a business operation for a variety of reasons. The type of organization, its age and size, market demands, and economic conditions all influence these characteristics. Types of Business Process Outsourcing include back-office outsourcing and front-office outsourcing. Based on the location, BPO can be classified in three different forms – Offshore outsourcing, Near-shore outsourcing, and Onshore outsourcing.

Also, See: Business Process Modeling

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