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Business Process Automation – Pros and Cons

May 4, 2022
Business Process Automation

Inadequacy to make labor available is increasing, as the world shifts towards automation. Moreover, you will see that the ability to increase accuracy and efficiency makes business process automation enticing for different companies.

But when does automation go too far to suffice your company’s needs? This is the question that has divided industry experts and leaders.

Business process automation can powerfully enhance your organization, but only when executed appropriately.

But, How can businesses streamline the workflow of your project without overcomplicating their infrastructure?

In this article we explain, the details of business process automation, and its pros and cons to your business. Read this article until the end, and you will definitely know if your enterprise requires an automated system!

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What is Business Process Automation?

Business process automation is also known as BPA. It is the process where you make use of technology to complete business processes with minimal human intervention.

If you want to learn more about the basics of business processes, you must know it is an activity or a set of activities used to accomplish a specific organizational goal. The goal may be of delivering a product to a customer or bringing on a new employee into the organization.

A business process often begins with an action!

Business Process Automation

The filing of an employee expense report. The filed report triggers a set of predefined workflow steps that conclude with the employee being reimbursed for the expenses they have incurred.

The ultimate goal of BPA is not only to replace manual labor by HR personnel but also to introduce automation to simplify and improve the workflow steps that make up the process.

When a business process is automated, steps in the existing workflow, email chains, and document transfers are eliminated.

Let us understand how exactly the workflow of all the processes involved in a project is related to the business process automation.

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How Do Workflow Automation And BPA Work Together?

Well-designed workflows of your project at hand are a component of Business Process Management, but Business Process Automation refers to a sequence of tasks.

Consider a short employee onboarding workflow that includes preparing a parking pass, compiling documents for e-sign, and scheduling a team lunch to welcome a new employee. It’s a series of tasks to get this project done from start to finish.

Through a business process management system, you can seamlessly incorporate more departments in your organization and handle these systems with the exact process.

Submit an employee’s information to the security team for a badge, set up an expense account with the accounting team, and work with IT to grant access to apps and databases.

Your BPM platform like the UBS also has a detailed understanding of the other workflows of the organization. Between each team, you can provide powerful insight into how to prioritize effectively the ways to handle the project.

BPM and its flowchart are about high-level coordination to help your entire organization run smoothly. But, which workflows do you need to automate?

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Which Workflows Should You Choose To Automate?

According to a global survey by the Grant Thornton International Business Report, about 56% of firms are already automating their processes or are planning to do so over the next 12 months.

Now that you understand what is business process automation and how to work it with the help of business processes, it’s time to figure out what workflows you need to use to streamline your organization.

1. What are the most repetitive processes?

As we’ve touched on, operations that consist of multiple functions and considerations before making a decision require a human touch, not automation.

The only workflows in an organization that can be successfully automated are repetitive tasks, like PAYROLL.

Using business process mapping, you can make out the current processes, and find out what tasks can benefit from automation.

2. Where do your employees waste time and make errors?

Once you start documenting the repetitive tasks, figure out which ones are flawed. Audit these business processes to quantify how they are depleting resources, resulting in mistakes or hurting your company in any other way. Identify the root of any issues you discover.

You might find that automating the workflow alone won’t solve the problem. Perhaps you need to retrain your employees or reroute your workflow.

However, there’s a strong chance that automation will play a big role in fixing current inefficiencies and providing major improvements.

3. How will business process automation benefit your workforce?

The whole point of process automation and its introduction to a company is to strengthen its bottom line and gain a competitive advantage.

But at the end of the day, you will see that employees have to work effectively with software and machines to steer your business in the right direction.

Keep track of where your workers are currently struggling while performing a task and determine how automation can help them out.

Create use cases that demonstrate the users, applications, and equipment that will come together to solve problems.

business process automation


We have more of it for you. Let us see the benefits of using Business Process Automation.

What Is HR Automation Software? Does It Reduce Regular HR Interruption?

The Pros Of Business Process Automation

Pros Of Business Process Automation

1. The Efficiency Of The Organization

One of the major benefits of Business Process Automation is how efficiency can be increased!

Implementing automated processes within a company will make sure to eliminate the most time-consuming, repetitive tasks. It will free up your employees’ time for more important undertakings.

2. Reliability and Consistent Output

The manual processing of any task is prone to error, no matter how dedicated or skilled the individual in charge is.

Such a process is also time-consuming and resource-intensive.

Thus, Automating tasks will require significant manual input and eliminate the probability of human error.

3. Reduction Of Production Costs

Automation can eventually lead to lower production costs for businesses. All of this happens as the process does not involve recurring costs, except for routine instructions and repairs.

Nevertheless, you may see that the initial expense might be hefty, and you will see the investment will prove worthwhile, in the long run.

4. Increasing Security Of Data

Automation removes the risks associated with many dangerous jobs, such as lifting heavy weights and working with dangerous chemicals.

By automating these dangerous tasks, you can decrease workplace damage.

Apart from all these pros, you have cons as well. And what are those?

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The Cons Of Business Process Automation

Cons Of Business Process Automation

1. Look out for the Initial Investment

When you start switching to business process automation, you need to keep in mind that it isn’t free.

The initial investment is going to be hefty.

Often, the initial cost to implement and maintain the automated systems may exceed the manual costs of operation.

2. Less compatibility with customization

With automation comes a loss of versatility or flexibility.

The software can only do a limited scope of tasks, only performing what it is programmed to do, unlike people, who can do a variety of tasks.

Automation can be used for repetitive tasks however it is of no use for particular customers and is incompatible with some automated processes.

3. Uncertainty in job positions for employees

This is probably the biggest concern for business owners and employees, alike when it comes to automating a process.

Automating business processes may eventually eliminate certain jobs, such as positions that involve repetitive, system-based tasks.

business process automation

Let’s do it!

Now that we know how business process automation is reshaping our company with pros and cons, we need to introduce it to your company!

However, there’s a big cost to pay if you go overboard.

If you want to know more about business process automation, download this ebook here.

A To Z Guide On Business Process Automation

At UBS, the business process starts with the software itself. Let us help you refine your operations and seamlessly implement our PAYROLL, HRMS, PMS, and CHAT as a solution in line with your needs.

Alpesh Vaghasiya

Alpesh Vaghasiya

The founder & CEO of Ultimate Business Systems Pvt. Ltd. (UBS), I'm on a mission to help small and medium-sized companies to grow to the next level of accomplishments. With a distinctive knowledge of authentic strategies and team-leading skills, my mission has always been to grow businesses digitally. The core mission of UBS is Connecting people, Optimizing the process, Enhancing performance.

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