UBS

Company Onboarding Executive (Account Manager)

Fresher: 1 position
Experience: 1 Position

Roles & Responsibilities

  • Responsible to onboard the customer by understanding the requirements and providing optimum solutions
  • Share best practices with the customers
  • Provide product training to customers
  • Take ownership of customer issues reported and ensuring they are resolved satisfactorily
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base, tech notes and articles
  • Identify process improvements

Requirements

  • Fast learner and can pick up new technologies
  • Excellent written and verbal communication skills
  • Soft skills to interact with customers over the phone or video calls
  • Capable of working with cross-functional teams

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